Terms of Service

Last updated: April 29, 2026

These Terms govern your use of Coil, a field-service CRM operated by Coil HVAC LLC ("Coil", "we", "us"). By creating an account or otherwise using the service, you agree to these Terms.

The service

Coil provides scheduling, dispatch, customer management, invoicing, and AI assistant features for HVAC and field-service businesses. Features available depend on your subscription tier.

Your account

You are responsible for keeping your credentials secure and for all activity under your account. You must be at least 18 years old to create a Coil account.

SMS messaging terms

Program: Coil SMS Agent — an AI assistant for small-business owners on the Coil AI Office tier, accessed via SMS to a Coil-operated toll-free number.

• Brand: Coil (a service of Coil HVAC LLC).
• Message types: transactional notifications and AI assistant responses to messages you initiate.
• Frequency: varies based on your use of the assistant.
• Costs: message and data rates may apply, depending on your carrier and plan.
• Opt-in: double-confirmed. You provide your number on the website or in the app, check a consent box, and reply YES to a confirmation text before any further messages are sent.
• Opt-out: reply STOP at any time. You will receive one final goodbye message.
• Help: reply HELP or email support@askcoil.com.
• Carriers: not liable for delayed or undelivered messages.

By opting in, you consent to receive SMS messages from Coil at the number you provide. Consent is not a condition of any purchase.

Subscription and payment

Paid tiers are billed monthly via Stripe. You may cancel at any time from Settings; access continues through the end of the paid period.

Acceptable use

You agree not to misuse Coil — no unlawful activity, no harassment, no scraping or reverse engineering, no use of the service to send unsolicited messages to your own customers without their consent.

Disclaimers

Coil is provided "as is" without warranty of any kind. We do not warrant that the service will be uninterrupted or error-free.

Limitation of liability

To the maximum extent permitted by law, Coil HVAC LLC's total liability arising out of these Terms is limited to the amount you paid us in the 12 months preceding the claim.

Termination

We may suspend or terminate accounts that violate these Terms. You may delete your account at any time from Settings.

Changes

We may update these Terms; material changes will be announced by email and posted here.

Contact

Coil HVAC LLC — support@askcoil.com