Message comes in
A customer leaves a voicemail, emails the shop, or sends a message from your website.
Coil Front Desk · Available add-on now
Tired of missing calls while you're on the job?
Front Desk turns missed calls and messages into ready-to-handle work, while you stay in control of every reply.
Add it to any Coil plan. Try the demo free during your trial; Front Desk goes live when billing is set up.
After-hours coverage
Owner review before send
Built into Activity
From missed call to next step.
After-hours calls should not become tomorrow morning's voicemail pile. Coil does the sorting work before the message reaches your desk.
Coil understands it
Coil identifies intent, urgency, customer details, HVAC issue, job context, and preferred timing when available.
Activity card appears
The message becomes an owner-reviewable card with a summary, context, and next action.
You handle it in one place
Review, send, book, snooze, or resolve without digging through voicemail, email, and website-message tabs.
What Front Desk can turn messages into.
Each card is shaped around the work your office actually needs to do.
Emergency booking
Urgent no-cool or no-heat messages become high-priority cards with a suggested response and job draft.
New lead follow-up
Unknown callers or emails become lead/customer stubs with issue, address, preferred time, and response draft.
Schedule change
Reschedule or cancellation requests link to the active job and queue owner-approved next steps.
Existing job update
Customer questions about timing or tech status can use job and dispatch context in the drafted reply.
Relationship risk
Complaints, warranty concerns, no-shows, billing issues, and cancellations become save-the-customer actions.
Low-confidence review
If Coil is not sure, it queues the message for owner review instead of guessing.
Answering services take a message. Coil turns the message into work your shop can act on.
Front Desk can use the customer, job, equipment, estimate, invoice, membership, and dispatch context already inside Coil. That means replies can be drafted from the real shop record, and every item lands in Activity where the owner already works.
- Customer and job context are already connected.
- Drafted replies can reference the actual work history.
- Activity keeps missed-message work beside the rest of the office queue.
Context on file
Customers
Jobs
Equipment
Estimates
Invoices
Memberships
Dispatch
One add-on, priced by your plan.
Front Desk is from $39/mo at the founder rate, and it comes included with AI Office Scale.
Available add-on now
Coil Front Desk
From
$39
/MO
On AI Office
$39/mo founder · $69/mo after
On Individual
$49/mo founder · $79/mo after
On AI Office Scale
Included
- Voicemail, email, and web message intake
- Activity action cards
- AI-drafted replies
- Customer and job context
- Owner review before send
Get Front Desk
New shops start with the 14-day Coil trial and a Front Desk demo. Add a card to take Front Desk live; shops already on Coil switch it on in Settings.
Path 01
New to Coil
Start your free trial, get set up, then add Front Desk in Settings.
Start free trialReady when the phone is not
Stop letting good calls turn into cold voicemails.
Add Front Desk to any Coil plan. Every reply waits for your review before it sends, and every message lands in Activity with the next step ready.
From $39/mo founder
14-day free trial
Cancel anytime