Message comes in
A customer leaves a voicemail, emails the shop, or sends a message from your website.
Coil Front Desk Available add-on now
Tired of missing calls while you're on the job?
Coil Front Desk catches missed calls, emails, and website messages, then turns them into ready-to-handle Activity cards inside Coil.
After-hours coverage
Owner review before send
Built into Activity
VoicemailAC is out and the house is 84.9:18 PM
Web messageCan we move tomorrow's visit?Matched to active job
EmailNeed a quote for two systems.New lead
Emergency booking
Ready for owner review
Matched customer, issue, urgency, preferred time, and a drafted reply are ready in Activity.
Review
Send
Book
The workflow
From missed call to next step.
After-hours calls should not become tomorrow morning's voicemail pile. Coil does the sorting work before the message reaches your desk.
Coil understands it
Coil identifies intent, urgency, customer details, HVAC issue, job context, and preferred timing when available.
Activity card appears
The message becomes an owner-reviewable card with a summary, context, and next action.
You handle it in one place
Review, send, book, snooze, or resolve without digging through voicemail, email, and website-message tabs.
Action cards
What Front Desk can turn messages into.
Each card is shaped around the work your office actually needs to do.
Emergency booking
Urgent no-cool or no-heat messages become high-priority cards with a suggested response and job draft.
New lead follow-up
Unknown callers or emails become lead/customer stubs with issue, address, preferred time, and response draft.
Schedule change
Reschedule or cancellation requests link to the active job and queue owner-approved next steps.
Existing job update
Customer questions about timing or tech status can use job and dispatch context in the drafted reply.
Relationship risk
Complaints, warranty concerns, no-shows, billing issues, and cancellations become save-the-customer actions.
Low-confidence review
If Coil is not sure, it queues the message for owner review instead of guessing.
Built into Coil
Answering services take a message. Coil turns the message into work your shop can act on.
Front Desk can use the customer, job, equipment, estimate, invoice, membership, and dispatch context already inside Coil. That means replies can be drafted from the real shop record, and every item lands in Activity where the owner already works.
- Customer and job context are already connected.
- Drafted replies can reference the actual work history.
- Activity keeps missed-message work beside the rest of the office queue.
Available add-on now
Coil Front Desk
From $39/mo
Founder rate on AI Office. $49/mo on Individual, then $69 to $79/mo public. Included with AI Office Scale.
- Voicemail, email, and web message intake
- Activity action cards
- AI-drafted replies
- Customer and job context
- Owner review before send
Ready when the phone is not