SEC.02 / FRONT DESK
They take a message.
They take a message.
Coil books the job.
Front Desk catches the missed call, email, or website chat, matches it to the customer and the open job already in Coil, then offers real times from your dispatch board. One tap books it. You review every reply before it sends.
Three live channels. Phone voicemail (Twilio + Whisper), inbound email (Resend), and a live website chat agent that qualifies the lead.
SMS coming next, not claimed today
Caller-to-record matching. Phone and email, exact plus fuzzy, surface the customer and their open job, not a blank message slip.
Emergency triage. No-cool in extreme heat pushes every owner. One tap dispatches today into a real open window on your board.
Owner review before send. Every drafted reply waits for your tap. Nothing reaches a customer unread.
See how Front Desk handles a call
From $39/mo founder. Included on AI Office Scale.
SUMMIT CLIMATE CO. / FRONT DESK
INTAKE → BOOKED
“AC is out and the house is 84.”
Transcribed by Whisper · matched to customer record
Drafted by Coil
Emergency
Dana Ruiz
JOB-4471 open
Why this is here
Caller said “AC is out and the house is 84.” Match on file phone, condenser flagged weak last visit.
Open windows from your board
Today, 4:10–6:00 PM
Tomorrow, 8:00–10:00 AM
Review
Dispatch today
Ready for owner review
DISPATCH BOARD · TODAY
JK Jake K.
9A
11A
1P
4:10P
Scroll to watch it book